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Turn on customer feedback in next-gen service projects

Service projects collect customer feedback by default. Project administrators can turn customer feedback on or off for a service project:

You must be an admin to enable or disable customer feedback.

To enable or disable customer feedback:

  1. From your service project, go to Service project settings () > Customer satisfaction.

  2. Toggle Collect customer satisfaction (CSAT) feedback as needed.

  3. Click the survey question to edit it. This appears in the resolved issue notification message that customers see.

When you turn on customer satisfaction, your service project sends customers a quick survey when their request is resolved. They can leave optional feedback in this survey.

Are you on the right help page?

If you don’t have an image in the lower-left of your service project sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 13, 2020
Cached at 11:07 PM on Feb 26, 2021 |

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