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Set up your virtual agent

The virtual agent for Jira Service Management is in a closed beta.

If you’re on a Premium or Enterprise plan and want to try the virtual agent, join the waitlist.

If your organization uses Slack to provide support, Jira Service Management’s virtual agent can help resolve common problems, answer frequently asked questions, and help to triage requests – saving your agents hours every day.

You need to be a project admin to set up the virtual agent.

Set up your virtual agent

To get your virtual agent up and running:

  1. From the navigation on the left, select Project settings, then Virtual agent.

    1. If you still need to install Atlassian Assist, select Add to Slack and follow the prompts.

    2. If you have Atlassian Assist but need to log in to Slack, select Log in with Slack and follow the prompts.

  2. Return to Jira Service Management, and select Get started.

  3. Select a default request type for your virtual agent.

  4. Set up Slack channels.

  5. Create your first intent.

  6. Build a conversation flow for your intent.

  7. Test your virtual agent in Slack.

  8. Turn on your virtual agent for customers.

Additional Help