Learn how to succeed in your role as a service desk agent.
Who are the people involved in a customer request?
We're rolling out a new issue view for Jira Service Desk, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.
You can find everyone involved in a customer request in the issue view. This panel in the sidebar shows the service desk agent working on the issue, the customer, and other people involved.
Here are the people you might see:
Assignee - The person tasked with resolving the issue.
Reporter - The customer who sent the request.
Request participants and Organizations - Customers and groups of customers who can view and comment on the issue. They might be included if they’re interested in the outcome of the issue.
Votes - People who vote for an issue are people who want the issue resolved.
Watchers - Team members on your Jira site who receive notifications about the issue.
Approvers - If the issue has approvers, this field displays people who are tasked with approving or declining the request.
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