Use the issue view to resolve customer requests

We're rolling out a new issue view for Jira Service Desk, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.

Customers send requests to your service desk team through the portal or by email. These requests become issues for your agents to resolve. You use the issue view to see these issues.

 

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