Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
We're rolling out a new issue view for Jira Service Desk, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.
Customers send requests to your service desk team through the portal or by email. These requests become issues for your agents to resolve. You use the issue view to see these issues.
The issue view is the place where you and your service desk team work on requests.
You can see people involved in an issue in the issue view.
Find out what you can do from the issue view of a customer request.
From the issue view, you can share the request with other people who need to be involved.
You can find the issue view of a customer request in your queues.
The summary may not give enough information to complete the customer's request but you can find more details.
You can make comments to communicate with the customer from the issue view.
You can move an issue forward and escalate it from the issue view.
You can approve or decline a request from the issue view if you're set as the approver.
Learn about the changes to the new issue view to and how you can use it to work on customer requests effectively.
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