Can't find the customer issue you've been working on? This page will show you how to search for issues in Jira Service Desk. Any agent can search for issues, although they will only see results from projects they have access to.In the following section, you'll learn how to run a search and use the search results.

Search all of Jira

1. Start a search

To get to the issue search page:

  1. Choose the Jira icon ( or ) > Filters.
  2. Select Search issues

2. Define your search criteria

You can use either basic or advanced search modes to define your search criteria.

Basic search

Basic is the default mode for searching in Jira, and will work for most common searches. This mode provides user-friendly filters that let you define complex queries without needing to know JQL (Jira Query Language).

If you're already in advanced search mode, choose Basic towards the top-right of your screen.

Advanced JQL search

This mode lets you specify advanced criteria that can't be defined in the other searches (for example, the ORDER BY clause) using JQL (Jira Query Language). Choose Switch to JQL to the right of the search filters to access this mode.

See Advanced searching for more info on using JQL.

3. Change your view of the search results

Once you've run your search, you can change how the results are displayed by changing the view, sort order, and columns shown.

Choose list or detail view

Choose the view toggle ( or ) at the top-right of the search screen and select List view or Detail view. List view is where each issue is a row and its details are in columns (similar to a spreadsheet). In the detail view, issues are shown on the left and the selected issue's details appear on the right.

Change the sort order

In list view, click the column name to change sort order.

In detail view, Choose ˅to the right of Order by above the issues list and search for a field to set the order.

Show/hide columns in list view

Click Columns above the search results on the right, and pick the columns you'd like to show.

4. Edit issues in search results

The issue navigator lets you action individual issues or the entire set of issues returned by your search.

Individual issues

  • View the issue: Click the issue key or name.
  • Action individual issues: Hover over an issue row, click more (•••) for that issue, then select an option.

All issues in the search results

  • Export the search results to different formats, like Excel and XML: Select Export () and choose the desired format.
  • Share the search results: Click share (), then enter the recipient's details.
  • Create an RSS feed: Select Export ( > RSS or RSS (with comments).
  • Bulk modify issues in search results: Click more (•••) above the search results, then select Bulk changeall <n> issue(s).
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For a more detailed explanation of what you can do with issues in search results, see Working with search results.

5. Save your search

If you often run the same search, you can save it as a filter to save you from having to manually redefine the search criteria every time.

  1. Click Save as at the top of the search results page
  2. Enter a name for the filter and choose Submit

Your new filter appears in the left panel with your other starred filters and predefined filters like My open issuesReported by meViewed recently, and All issues.