How can I track customer feedback trends?

Project administrators can create custom reports analyzing satisfaction trends.

Useful custom reports include:

  • A trend graph of the average satisfaction rating for a specific period. This helps view changes in service levels.

  • Satisfaction scores based on the type of service request. This would identify issues for which the team could provide knowledge articles.

  • Comparing the satisfaction scores of an agent with their team. This can identify agents who would enjoy further training.

Custom satisfaction report

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