Give agents permission to add announcements in next-gen service desks

Giving your agents the power to add announcements on the customer portal and help center will let them notify customers of important information. This helps them work quicker, more efficiently and communicate where it’s most relevant.

Give agents permission to add announcements to the portal

You must be a project admin to give agents permission to add announcements to the portal.

  1. From your service desk project, go to Project settings () > Channels > Customer portal.

  2. Choose Yes, agents can add announcements to this portal under Announcements.

Give agents permission to add announcements to the help center

You must be a Jira admin to give agents permission to add announcements to the help center.

  1. Go to ( or ) > Jira settings > Products > JIRA SERVICE DESK > Configuration.

  2. For Can agents add announcements to the help center?, select Yes.

 

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

Additional Help

Ask the Community