Get started with Jira Service Desk for agents

Become an agent for your service desk
Learn how to become a service desk agent, join your team and explore.
Learn the tools to work on customer requests
Learn more about which tools you need to work on customer requests
Dive into the issue view of a customer request
Want to see who is involved in an issue, transition an issue through a workflow or close an issue?
See how customers send requests to your service desk
Learn how customers send requests to your service desk
Use your knowledge base to help customers self-service
Learn how your knowledge base can help customers self-service using your linked Confluence application.