Learn how to succeed in your role as a service desk agent.
Create a request type
Your service desk comes with a set of default request types. You can also create your own. You must be a project administrator to create request types.
To create a request type:
From your service desk project, go to Project settings () > Request types.
Select Add new request type.
Enter the Request name, Icon, and Issue type.
Choose a Portal group, or leave the checkbox unselected to hide this request type from your portal.
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