Each request type is based on an issue type. A single issue type can be the basis for many different request types. For example, both the Request new hardware and Request new software request types, are based on the Purchase issue type.
You must be a project administrator to create request types.
To create a request type:
From your service desk project, go to Project settings () > Request types.
Enter the Icon, Request name, Issue type and optionally, a Description.
Select Create request type.
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