Choose HTML or plain text for customer notifications

If the default email type is set to HTML, customers can select the HTML or plain text view in their mail client. If customers use a plain text mail client, change your default setting and apply it to all customers.

You must be a Jira administrator to set the default email type.

To set the default email type:

  1. Choose ( or ) > Jira settings > System.

  2. Under User Interface, select Default user preferences.

  3. Select Edit default values.

  4. Change the Email format to HTML or text and click Update. At this point, the email format you have selected will only be applied to new service desk customers.

  5. If you also want to override the email format chosen by existing service desk customers and agents, select Apply under Actions.

  6. Select Update to finish applying the email preference to all user accounts.


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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