Permissions for your service project and Jira site

You can set site-level and project-level permissions to define who can access and send requests to your service projects. Both site admins and project admins have a role to play in setting permissions:

• Site admins manage site-level customer access settings and decide how customers access help centers on your site and how accounts should be created for them. They set customer access settings across all service projects on a cloud site.

• Project admins manage customer permissions for each service project. They set permissions to:

  • who can view the portal

  • who can send requests to a service project

  • who customers can share requests with

Project permissions depend on portal-only customer access settings, which means you can set different customer permissions for a service project depending on the people who need to access it.