Best practices for incident management
To allow you to provide the best response when incidents occur in your business, Jira Service Desk provides an Information Technology Infrastructure Library (ITIL) compliant incident management workflow. This workflow can be customized to suit your needs and reduce downtime and negative impacts on business.
To customize incident management workflows you need to be a Jira or project admin.
Auto-close incidents after they are resolved
Automation rules can be created to automatically close resolved incidents.
What default incident management workflow does my service desk come with?
Jira Service Desk contains a default incident management workflow that can be used to create customized workflows.
Default fields in an agent's view of an incident
Custom fields can be added to default fields in an agent's view of an incident.
Link incident records to a task in another project
Incidents can be linked to each other or other Jira applications.
Customize your incident management workflow
The incident management workflow can be customized.
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