Usage and admin help
Add your service desk agents to work on requests
Service desk agents are licensed users who work on customer requests.
Project administrators can add existing agents from other service desks to the service desk. Jira administrators can add anyone to the service desk.
To add agents:
From your service desk project, go to Invite team.
Your agent is added to the Service Desk Team role and receives an email with a link to the service desk project.
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