Learn how to succeed in your role as a service desk agent.
Add comments to multiple requests at the same time
Rather than add a comment to a request or issue one-by-one, you can comment on many requests at the same time using bulk actions.
To comment on multiple requests:
From your service desk project, go to a queue that shows all the requests you’d like to comment on.
Click the box beside each request you’d like to comment on.
Click Comment in the action bar.
Enter your text comment.
Click Comment to add the comment to the requests.
Note: You can only add text to the comments, attachments cannot be added to multiple requests this way.
Was this helpful?