Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Turn on customer feedback
Service projects collect customer feedback by default. Project administrators can turn customer feedback on or off for a service project:
From your service project, go to Project settings > Satisfaction settings.
Turn on Collect customer satisfaction feedback.
Click the survey question to edit it. This appears in the resolved issue notification message that customers see.
When you turn on customer feedback, your service project sends customers a quick survey when their request is resolved. They can also leave optional feedback for the team.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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