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Turn on customer feedback

Service projects collects customer feedback by default. Project administrators can turn customer feedback on or off for a service project:

  1. From your service project, go to Project settings () > Satisfaction settings.

  2. Turn on Collect customer satisfaction feedback.

  3. Click the survey question to edit it. This appears in the resolved issue notification message that customers see.

When you turn on customer feedback, your service project sends customers a quick survey when their request is resolved. They can also leave optional feedback for the team:

CSAT confirmation

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.

 

Last modified on Dec 10, 2020
Cached at 3:34 PM on May 15, 2021 |

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