Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Link Jira Service Management with Jenkins
Changes to Free and Standard plans in Jira Service Management
As of October 16, 2024, change management for Jira Service Management will move from Standard to Premium plans. After this point, only Premium and Enterprise plans will have access to this feature.
Existing projects in Free and Standard plans will continue to support existing request types and issue types. Read more about the plan changes.
To link Jira Service Management with Jenkins, you need to be using the IT service management template, and have integrated Jira Cloud with Jenkins.
To connect Jenkins to your Jira Service Management Cloud project:
From your service project, select Project settings, then Operations, then Change management..
Select Connect Pipeline > Jenkins, then copy the Service ID at the end of the set-up flow.
Go to Jenkins, select the Pipeline you want to associate with this service, and select Build with Parameters.
Paste the Service ID from the change management set-up flow into the Build with Parameters field.
Now that you’ve linked Jira Service Management with Jenkins, you can use deployment tracking and deployment gating.
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