Integrate with Sysdig Cloud

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

Jira Service Management's Sysdig Cloud integration enables Sysdig Cloud users to take advantage of Jira Service Management's advanced alert & notifications management capabilities such as escalations, on-call schedule management, and extensive alert notification controls.

Set up the integration

Sysdig Cloud is an API integration. Setting it up involves the following steps:

Add a Sysdig Cloud integration in Jira Service Management
Configure the integration in Sysdig Cloud

Add a Sysdig Cloud integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Sysdig Cloud integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Sysdig Cloud”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in Sysdig Cloud later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Sysdig Cloud

In Sysdig Cloud, go to Settings > Notification Channels.
Select Add Notification Channel > Jira Service Management.
Paste the API key previously copied from Jira Service Management into API Key.
Enter a value for Channel Name.
Ensure that Enabled and Test notification is active.
Select SAVE.
Go to the Alerts page and check if a test alert is created.
Go to the Alerts tab of Sysdig Cloud.
Select an alert, select Jira Service Management integration under Notify, and select SAVE.
Enable the selected alert.

Sample payload sent from Sysdig Cloud

JSON

{
  "timestamp": 1552549316624000,
  "timespan": 600000000,
  "alert": {
    "severity": 2,
    "editUrl": "https://app.sysdigcloud.com/#/alerts/5757",
    "scope": "host.mac = \"08:00:27:70:1a:03\"",
    "name": "TEST ALERT: Testing Notification Channel Test",
    "description": "Alert description",
    "id": 5757
  },
  "event": {
    "id": 8724,
    "url": "https://app.sysdigcloud.com/#/events/notifications/l:604800/8724/details",
    "username": "test@opsgenie.com"
  },
  "state": "ACTIVE",
  "resolved": false,
  "entities": [
    {
      "entity": "host.mac = '08:00:27:70:1a:03' and container.name = 'container1_0'",
      "metricValues": [
        {
          "metric": "cpu.used.percent",
          "aggregation": "avg",
          "groupAggregation": "avg",
          "value": 90.67236455788036
        }
      ],
      "additionalInfo": [
        {
          "metric": "host.hostName",
          "value": "Host-0"
        }
      ]
    }
  ],
  "condition": "avg(cpu.used.percent) > 85",
  "source": "Sysdig Cloud"
}

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