Customize internal notifications in team-managed spaces
Jira Service Management can send people or roles an email when something happens that relates to them – for example, when someone comments on, updates, or completes a request.
You can choose to notify specific space roles (admins, agents, or customers) or users, as well as reporters, the current assignee, or all watchers of the request.
You must be an admin to customize internal notifications. To edit the notifications that external help-seekers receive, learn how to edit customer notifications.
Settings on this page will be overridden by a user’s personal notification settings. If you would like to check which notifications a user is receiving, you can use the notification helper.
Create new notifications
To add notifications:
From your service space, select Space settings, then Notifications, thenInternal notifications.
Select Add notification.
Use the dropdown menu to select the event you want to create a notification for.
Use the checkboxes to select who will be notified when that event occurs.
Select Add.
Change notifications
To edit notifications:
In Internal notifications, find the event you want to update.
In the Actions column select More (…), and then Edit.
Use the checkboxes to add or remove notification recipients.
Select Save.
To delete notifications:
In Internal notifications, find the event you want to remove.
In the Actions column select More (…), and then Delete.
Select Delete to confirm.
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