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Add a shared inbox to a custom email account in next-gen
Your project comes with a pre-configured cloud email address, to which you can add a custom one to link to an existing shared email address.
You must be a Jira site admin to add a custom email account.
To add a new Microsoft365 shared email address:
From your service project, go to Service project settings () > Channels > Email.
Choose Other and enter the shared email address
Check the My username is different to my email address
Enter your Username and Password > Next
Enter ‘outlook.office365.com’ in the Mail server field
Select IMAPS in the Protocol field > Next.
Are you on the right help page?
If you don’t have an image in the lower-left of your service project sidebar which states you're in a next-gen project, check out these classic project articles instead.
Learn more about the difference between classic and next-gen projects.
Last modified on Nov 13, 2020
Cached at 2:29 AM on Nov 30, 2020 |
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