Unlicense agents

You must be a Jira administrator to remove an agent's license.

To unlicense an agent:

  1. Go to ( or ) > Jira settings > User management.

  2. Select a user.

  3. Under Access, untick the Jira Service Desk box.

The agent's license is released, and they are removed from the jira-service-desk user group. This means that they won’t be able to work in any service desk project on that site.

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