Unlicense agents

You must be a Jira administrator to remove an agent's license.

To unlicense an agent:

  1. Go to ( or ) > Jira settings > User management.

  2. Select a user.

  3. Under Access, untick the Jira Service Desk box.

The agent's license is released, and they are removed from the jira-service-desk user group. This means that they won’t be able to work in any service desk project on that site.

 

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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