How do I create a matrix using impact and urgency values?

You can create a matrix to define impact and urgency to define how your team prioritizes requests.

Below is an example of an impact and urgency matrix using the priority rating that exist in Jira Service Desk. This can be a starting point for creating your own matrix, or you can create a completely new matrix.

 

Example of an impact and urgency matrix used to create incident priorities.

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