Best practices for teams using Jira Service Desk
Best practices for IT teams using Jira Service Desk
Jira Service Desk is based on the IT Infrastructure Library (ITIL) practices.
Best practices for change management
Information Technology Infrastructure Library (ITIL) compliant change management workflow
Best practices for incident management
Information Technology Infrastructure Library (ITIL) compliant incident management workflow
Best practices for automatically prioritizing incident requests
Automatically prioritize incident requests in your Jira Service Desk.
Best practices for problem management
Information Technology Infrastructure Library (ITIL) problem management process
Best practices for managing service requests in your IT service desk
Service desk workflows for service requests can be customized to meet your IT team's needs.
Best practices for collaborating with teams in other Jira products
Learn how to enable collaboration between teams and Jira products.
Best practices for working on bug reports with Jira Software teams
See how to set things up so that customers can easily report bugs and your agents can help resolve bug reports.
Best practices for serving external customers
Create an external service desk, get the right info from customers, and help them help themselves.