Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Jira Service Desk is based on the IT Infrastructure Library (ITIL) practices.
Information Technology Infrastructure Library (ITIL) compliant change management workflow
Information Technology Infrastructure Library (ITIL) compliant incident management workflow
Automatically prioritize incident requests in your Jira Service Desk.
Information Technology Infrastructure Library (ITIL) problem management process
Service desk workflows for service requests can be customized to meet your IT team's needs.
Learn how to enable collaboration between teams and Jira products.
See how to set things up so that customers can easily report bugs and your agents can help resolve bug reports.
Create an external service desk, get the right info from customers, and help them help themselves.