To share information with your customers, you can attach documents, images, and screenshots to your Jira Service Desk issues. You can also restrict attachments to be viewed by your internal team only.

The Free plans for Jira Software, Jira Service Desk, and Jira Core have a file storage limit of 2 GB per product. The Standard plan allows up to 250 GB per product, and file storage is unlimited on Premium plans. Learn more

If you're a Jira admin, you can change file permissions for projects.

Add attachments

You can add files and images to any issue in your service desk project. When working on an issue, drop a file onto the issue or select more (•••) > Attach files. You then have the option to add a comment with more information about the attachment, and then share the file and comment with your customer or with your internal team only.

Connect your file storage services like Dropbox and Google Drive in the add attachment dialog to add your cloud-hosted files to issues.

When adding or editing a comment, you can also select  to add attachments. In this case, you'll see wiki markup added to the comment field. As soon as you share your comment, you'll see the file preview.

tip/resting Created with Sketch.

To link issues and add content from Marketplace apps in the new issue view, use the quick-add buttons below the issue summary.

  1. Quick-add buttons: Link issues and add content from Atlassian Marketplace apps via the ••• button.

Some considerations for attached files:

  • File formats: GIFs, JPGs, PNGs
  • File names can't contain any of these characters: '\', '/','\"', '%', ':', '$', '?', '*'.
  • By default, the maximum size of any one file is 10MB, but your Jira admin can change this limit.

Sort and manage attachments

The attachments section of the issue displays a list of options to sort, manage, and download  attachments. Select the down-arrow to the right of the attachments section to open the menu. You can reorder the attachments according to a selected criteria. This criteria will be applied to all issues in your project. To remove attachments from the issue, select Manage Attachments or hover over the attachment and select .

The selected criteria will be lost once you log out.

Access ZIP file contents

You can view the contents of a zip file (including '.zip' or '.jar' file name extensions) in the attachments section. Click the down-arrow and select List. In list view, click the arrow icon in front of the zipped file's name to view and download its individual files. If a file is located within a subdirectory of the zipped file, the path to that file is indicated in the content of the zipped file. To download the entire zip file, click Download Zip

Capture and attach screenshots

You can capture a screenshot and drop or paste it directly onto an issue.

  1. Capture a screenshot
  2. Drop or paste the image onto the issue
  3. Optionally add a comment
  4. Choose Share with customer or Add to issue only

The screenshot feature only works with Windows or Mac client. If you use another operating system, you can attach a screenshot using the file attachment feature. For Linux users, please see our article for enabling this feature.