Add an announcement to your portal or help center in next-gen service desks

Let your customers and agents know important information where it’s most relevant with announcements.

There are two types of announcements you can add: one to the portal and another to the help center. Portal announcements can be seen by those with access to your service desk, help center announcements will show across all portals on your site.

Add an announcement to your portal

You must be an admin to add an announcement to the portal, but they can also allow agents to do so. Give agents permission to add announcements in next-gen service desks.

To add an announcement to the portal:

  1. From your service desk project, go to Project settings () > Channels > Customer portal.

  2. Click Customize your portal.

  3. Select Portal announcement.

Add an announcement to your help center

You must be a Jira admin to add an announcement to the help center, but they can also allow agents to do so

To add an announcement to the help center:

  1. From your service desk project, go to Project settings () > Channels > Customer portal.

  2. Click Customize your portal.

  3. Select Help center look and feel.

  4. Change the Announcement subject and Announcement message as needed.

  5. Click Save changes.

 

Are you on the right help page?

If you don’t have an image in the lower-left of your service desk sidebar which states you're in a next-gen project, check out these classic project articles instead.

Learn more about the difference between classic and next-gen projects.

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