About Jira Service Management space templates
When you create a space in Jira, you’ll browse a library of different templates across all the Jira Cloud apps you own: Jira Software, Jira Service Management, and Jira Work Management. In the template library, the information and best practices of each template help you select the optimal template that is best suited for your new space.
Jira Service Management has a variety of space templates to help teams get set up quickly by creating spaces tailored to a specific team or use. These templates include pre-configured request types, workflows and other features relevant to their type. Read more about creating a space using a service space template.
IT service management
Designed for IT teams, DevOps, or any team looking for a powerful service management solution with incident and change management capabilities. This template handles service requests, resolves incidents, approves changes, and fixes problems using ITSM best practices. Read more about the IT service management template.
General service management
Best suited for teams looking for a central place to efficiently collect, prioritize, and manage support requests. This template makes it easy for employees to submit requests, and for your team to respond to them using workflows that support their processes. Read more about the general service management template.
Customer service management
Best suited for teams needing a branded support experience for external customers, this template is designed to deliver great service experiences by helping your external customers or business partners quickly get the help they need. Read more about the customer service management template.
HR service management
Designed for HR teams needing a central place to manage staff and their requests, this template provides full visibility of payroll, onboarding, change requests, general inquiries, and other HR services. Read more about the HR service management template.
Facilities service management
Best suited for facilities teams needing an easier way to track work and manage employee requests, this template manages requests for maintenance, moving, and event planning. Read more about the facility service management template.
Legal service management
Designed for legal teams looking for a clear and central way to track and manage their work, this template creates, tracks, and manages your contracts through the review cycle to resolution. Read more about the legal service management template.
Finance service management
Designed for finance teams, this template provides a central place to field queries, and manage budget, spend, and other finance requests, while helping employees find answers to common questions. Read more about the finance service management template.
Marketing service management
Best suited for marketing teams needing a central place to manage, track, and report on all kinds of marketing requests, this template helps to collect the information needed to get the job done and stay on top of progress. Read more about the marketing service management template.
Analytics service management
Designed for analytics and data teams that want to capture, triage, and manage requests in one location and help employees access the data and insights they need. Read more about the analytics service management template.
Sales service management
Designed to provides sales teams with a central place to quickly triage and respond to requests for support, reviews, or approvals needed to keep deals running smoothly.
Design service management
Best suited for design teams needing a central place to manage all incoming design requests and streamline collaboration with stakeholders, producers, and approvers.
Blank space
Designed for teams that want a space with minimal pre-configured settings. Blank spaces only have an 'Emailed request' request type and one workflow, to give you a basic starting point to create a bespoke space that supports your team's ways of working.
Was this helpful?