Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

Summarize a work item's details using AI

AI features aren’t available in the Atlassian Government environment.

Instead of reading through long descriptions and numerous comments on a work item, you can use AI to quickly summarize this information for you. Read more about AI in Atlassian apps.

Summarize a work item’s description and comments using AI

This feature is only available for Premium or Enterprise customers that have activated AI for Jira Service Management.

  1. Open a work item.

  2. Go to the Activity section.

  3. Select Comments, and then Summarize.

    • The summary generated by AI will only be visible to you, and will disappear when you navigate away from the work item. You can summarize a work item’s details as many times as you like.

The quality, accuracy, and reliability of information generated by AI may vary. Learn why

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