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Manage your blocklist

Messages received from domains or email addresses in your blocklist are always filtered out. Add domains and email addresses to your blocklist to prevent them from being received.

You must be a project admin to add, edit, or remove domains and email addresses from the blocklist. Learn about global and project permissions.

Add a domain or email address to your blocklist

  1. From your service project, select Project settings, then Channels & self service, then Email.

  2. Select More () > Manage blocklist.

  3. Select + Add email address or domain.

  4. Enter the domain name (do not include @), or the specific email address you want to block.

  5. Select Save ().

Edit a domain or email address on your blocklist

  1. From your service project, select Project settings, then Channels & self service, then Email.

  2. Select More () > Manage blocklist.

  3. Select Edit next to the domain or email address you want to change.

  4. Edit the domain or email address > Save ().

Delete a domain or email address from your blocklist

  1. From your service project, select Project settings, then Channels & self service, then Email.

  2. Select More () > Manage blocklist.

  3. Select Delete next to the domain or email address you want to delete.

To ensure messages from specific domains are always received, add them to your allowlist.

  • Currently, blocklists only support exact domain matching. For example, adding the domain 'example.com' will match 'anyuser@example.com' but not 'anyuser@example.com.au' or 'anyuser@mail.example.com'.

  • The blocklist does not currently support wildcards or pattern matching.


This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.

 

 

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