Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Incidents
Changes to Free and Standard plans in Jira Service Management
As of October 16, 2024, advanced incident management capabilities (such as major incidents and post-incident reviews) for Jira Service Management will move from Standard to Premium plans. After this point, only Premium and Enterprise plans will have access to these capabilities.
Existing projects in Free and Standard plans will continue to support existing request types and issue types. Read more about the plan changes.
What are major incidents?
Find out what defines a major incident and how Opsgenie can help you manage these. Learn about major incidents.
Set up your profile to get notifications
To get notified of major incidents, you’ll first need to set up your profile. Learn more about Opsgenie notifications.
Build up a response team
Build up a team that can respond to incidents and decide who will be notified and when by customizing your on-call schedule. Learn more about Opsgenie’s team dashboard.
Assign an owner team to a service
Inform the right teams so they can start working to resolve incidents instantly. Learn more about connecting teams and services.
Escalate an incident into a major incident
See what it means to escalate an incident, how to do it and what happens when you do. Learn how to escalate an incident.
Level up your incident management response
Respond to incidents in record time, find out how to take it to the next level. Learn best practices for incident management.
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