Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Request approval from Change Advisory Board (CAB) members
The features described in this article are available for service projects using the IT service management template. Learn more about the IT service management template.
Requesting approval from your Change Advisory Board (CAB) members allows them to review and approve changes to reduce the risk of impacting service quality.
You need to be a Jira admin to configure approval from CAB members.
Require approval from CAB members individually
This method is ideal if:
your CAB members change frequently
you want CAB members to approve some (but not all) issues
you want finer control over who needs to provide CAB approval for each individual issue
Before you begin, you’ll need to:
create a user picker (multiple users) custom field for CAB members
select the CAB field as the approval field for the relevant workflow
To require approval from individual CAB members:
Go to the issue that requires CAB approval.
Select Edit.
Enter CAB members into the CAB custom field.
Require approval from CAB members using a group
This method is ideal if:
your CAB members don’t change very often
you want CAB members to approve some (but not all) issues
you want to add other groups of people to approve issues, along with the CAB group
Before you begin, you’ll need to:
To require approval from the CAB group:
Go to the issue that requires CAB approval.
Select Edit.
Enter your CAB group into the relevant approvals field.
Require approval from the same CAB members for all issues of a request type
This method is ideal if:
your CAB members don’t change very often
you want CAB members to approve every issue of a request type
you don’t need approval from any other people for the request type
Before you begin, you’ll need to:
create a user picker (multiple users) custom field for CAB members
select the CAB field as the approval field for the relevant workflow
To require approval from CAB members, select your CAB field and enter CAB members when you define approvers for a request type.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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