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Add announcements to your portal or help center

Let your customers and agents know important information where it’s most relevant with announcements.

There are two types of announcements you can add: one to the portal and another to the help center. Portal announcements can be seen by those with access to your service project, help center announcements will show across all portals on your site.

Add an announcement to your portal

You must be an admin to add an announcement to the portal, but they can also allow agents to do so. Give agents permission to add announcements in team-managed service projects.

To add an announcement to the portal:

  1. From your service project, go to Service project settings () > Channels > Customer portal.

  2. Click Customize your portal.

  3. Select Portal announcement.

Add an announcement to your help center

You must be a Jira admin to add an announcement to the help center, but they can also allow agents to do so.

To add an announcement to the help center:

  1. From your service project, go to Service project settings () > Channels > Customer portal.

  2. Click Customize your portal.

  3. Select Help center look and feel.

  4. Change the Announcement subject and Announcement message as needed.

  5. Click Save changes.

 

This page is for team-managed projects

If the lower-left of your service project sidebar doesn’t say you're in a team-managed project, check out these company-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.

 

Last modified on Apr 6, 2021
Cached at 10:50 PM on Apr 14, 2021 |

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