What workflow helps service desk agents resolve bugs?

If you have an external service desk, your service desk comes with the bug issue type. When a customer raises a bug, Jira Service Deskassigns it the Jira Service Desk default workflow. This workflow is the same for both Jira Service Desk and Jira Softwareissues.

Here’s what it looks like:

Jira Service Desk diagram of default workflow for Bug issue type

Jira administrators can customize this workflow to adapt to your organization’s needs.


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