Verify your linked email account

Once you have chosen a suitable request type, Jira Service Desk sends a test email and creates a corresponding test request.

To verify your email:

  1. From your service desk project, go to Queues.

  2. Verify that your linked email account works by finding the new request.

New messages sent to your linked email account appear as service desk requests in your project.

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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