Change management automation rules
Changes to Jira Service Management Free and Standard
As of October 16, 2024, change management in Jira Service Management has moved from Standard to Premium. Existing service projects in Free and Standard will continue to support existing request types and work types. Read more about the plan changes.
To access Jira Service Management Premium features, subscribe to a Service Collection Premium or Enterprise plan.
Your ITSM service project comes with the following preset automation rules for change management:
When a change management request is created → then update change type and risk
When a deployment is completed, failed, or canceled → then transition request accordingly
When a low risk change management request is in review → then move request to approved
Unlike other automation rules, the above change management rules will, by default, allow actions in a rule to trigger other rules. Learn more about creating and editing automation rules.
If desired, you can also create your own automation rules for change management.
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