What is change management?
As of October 16, 2024, some capabilities of this feature are only available in Jira Service Management Premium and Enterprise. Read more about the plan changes.
To access Jira Service Management Premium features, you must subscribe to a Service Collection Premium or Enterprise plan.
Changes are the addition, modification, or removal of anything that could have an effect on services. Change management allows your business to flag, review, and approve these changes before they impact upon service quality.
The benefits of a change management process include:
stable IT services
reliable and predictable IT services
the ability to adapt your IT services to your evolving business needs
reduction in risks, outages, and defects
avoidance of duplication of efforts from failed changes
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