Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

What is change management?

As of October 16, 2024, some capabilities of this feature are only available in Jira Service Management Premium and Enterprise. Read more about the plan changes.

To access Jira Service Management Premium features, you must subscribe to a Service Collection Premium or Enterprise plan.

Changes are the addition, modification, or removal of anything that could have an effect on services. Change management allows your business to flag, review, and approve these changes before they impact upon service quality.

The benefits of a change management process include:

  • stable IT services

  • reliable and predictable IT services

  • the ability to adapt your IT services to your evolving business needs

  • reduction in risks, outages, and defects

  • avoidance of duplication of efforts from failed changes

Read about the change management best practices

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