Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Find similar issues in Jira Service Management
Make it easier for your team to find issues similar to the one they’re viewing in a service project. Once you’ve enabled this feature, the panel showing similar issues will work for all issue types including service requests, incidents, problems, changes, and post-incident reviews.
The similar requests panel uses Natural Language Processing (NLP) to provide a list of recent requests that have similar title to the one you are currently viewing.
Enable similar requests panel
To enable this feature:
From your service project, select Project settings, then Features.
Under the Feature lab, turn on the Similar requests panel toggle.
If you wish to disable this feature at any time, all you need to do is turn off the toggle for Similar requests panel.
View similar requests for an issue
To view similar service requests, problems, changes, and post-incident reviews:
From your service project, go to the issue you want to find related requests for.
Select Similar requests.
Select Open or Resolved to filter similar requests by status.
To view similar incidents:
From your service project, go to the incident of your choice.
Select Similar incidents.
Submit feedback to improve results
To improve the quality of results shown in the similar requests panel, we recommend that you submit feedback by selecting Yes or No to a result.
This feature is part of the feature lab, a space where we showcase new ideas and ways of working. It might be improved, modified, or removed in the future.
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