Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
What are custom roles?
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
Custom roles are a way to customize the capabilities of the users in a team that handles operations by granting or revoking the permissions of your choice. Custom user roles are only available in the Premium and Enterprise plans of Jira Service Management.
Permissions for custom roles
The following table describes the permissions that you can apply to customize user roles:
Permission | Description |
|---|---|
Access-related | |
Access to reports | Ability to access reports |
Assign response role | Ability to assign response roles to responders of alerts |
See all alerts | Ability to view all the alerts |
Alerts-related | |
Acknowledge | Ability to acknowledge an alert that the user can view |
Alert action | Ability to take action on alerts |
Close all | Ability to run Close all action on alerts that the user can view |
Delete attachment from alert | Ability to delete an attachment from an alert that the user can view |
Escalate to next | Ability to escalate an alert that the user can view to the next level |
Snooze | Ability to snooze an alert that the user can view |
Update alert message | Ability to update the message in an alert the user can view |
Acknowledge all | Ability to run Acknowledge all action on the alerts that the user can view |
Assign | Ability to assign an alert that the user can view to another user |
Create Alert | Ability to create an alert |
Delete note from alert | Ability to delete note from an alert that the user can view |
Execute custom actions | Ability to execute custom actions on an alert that the user can view |
Take ownership | Ability to take ownership of an alert that the user can view |
Update alert priority | Ability to update the priority of an alert that the user can view |
Add note to alert | Ability to add note to an alert that the user can view |
Attach to alert | Ability to add a file as an attachment to an alert that the user can view |
Create issue | Ability to create an issue against an alert |
Edit details | Ability to add new detail to or remove an existing detail from an alert that the user can view |
Grant visibility | Ability to grant permissions for viewing alerts to the user |
UnAcknowledge | Ability to unacknowledge an alert that the user can view |
Update note in alert | Ability to update the note in an alert that the user can view |
Add responder | Ability to add responders when creating an alert |
Close | Ability to close an alert that the user can view |
Delete alert | Ability to delete an alert that the user can view |
Edit tags | Ability to add a new tag to or to remove an existing tag from an alert that the user can view |
Link issue/ticket | Ability to link issues or tickets to an alert that the user can view |
Update alert description | Ability update the description of an alert the the user can view |
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