What are change windows?

Change windows are visual indicators that show when change requests should (or shouldn’t) be scheduled.

In the change calendar, you can create two types of change windows: maintenance windows and freeze windows. Learn how to create, edit, or delete change windows.

Maintenance windows

Maintenance windows are generally used to show times during which changes should be scheduled. Scheduling maintenance windows can help you:

• reduce disruption by ensuring changes happen outside of peak usage

• minimize risk, for example ensuring enough staff are working to monitor changes

• let customers know in advance of any possible disruptions to service

Freeze windows

Freeze windows (sometimes referred to as deployment blackout windows) are generally used to show times during which changes should not be scheduled. Scheduling freeze windows can help you:

• block out times when less staff are available to monitor changes, like holiday periods

• minimize risk by preventing changes being scheduled right after maintenance windows or major changes

• reduce disruption during times of peak usage and during business-critical events