Write knowledge base articles for your customers
Learn how, as an agent, you can write articles to share information with your customers.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Use your knowledge base to help customers self-service
Jira Service Management’s knowledge base, powered by Confluence, lets you to write and share articles that help your team and customers quickly find the answers they need. Your team can resolve common issues even before a request is raised by surfacing the relevant articles in the right channels.
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