Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

Use custom domain for your status page

You can map a status page to your own domain (for example, status.yourcompany.com) and secure it with SSL.

To use a custom domain, you must first create and publish a status page first. Read how to create a status page. Make sure you can edit DNS records for your domain before configuring your custom domain.

Configure a custom domain

  1. Go to Operations > Status pages.

  2. Find the status page you want to update and select Edit page in the More menu ().

  3. Select Advanced settings.

  4. Under URL configuration, select Custom URL.

  5. In Map your status page to your subdomain, enter the domain you want to use (for example, www.airbnb-status.com).

Configure and verify DNS

  1. In Configure and verify DNS records, copy the CNAME values shown.

  2. In your DNS provider, create or update the CNAME record exactly as provided.

  3. Back in Jira Service Management, select Verify to confirm the DNS change.

    • When verification succeeds, you’ll see a confirmation message.

DNS verification can take a few minutes to complete. If the verification fails, wait a short while and try again.

Enable SSL

After your CNAME is verified:

  1. In Enable SSL, select Enable SSL to secure your status page with HTTPS.

Once the domain is active, you’ll see a confirmation on the Status pages listing page indicating the custom domain has been successfully configured.

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