Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
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Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Get started with Assets
Learn how to use Assets in Jira Service Management with this detailed guide.
Configure a company-managed project as an administrator
Set up your service project in a way that empowers your agents and your customers get help for their requests.
Manage and administer team-managed service projects
With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin.
Discover IT service management (ITSM)
Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT.
Help customers as a service project agent
Understand how to effectively serve your customers as a service project agent.
Best practices for teams using Jira Service Management
Follow proven patterns for setting up Jira Service Management for IT and software development teams.
Discover alerting and on-call
Unlock your team's operations to build on-call schedules and to receive alerts.
Move operations from Opsgenie to Jira Service Management
Get help with moving your operations work from Opsgenie to Jira Service Management.
Learn the Jira fundamentals powering Jira Service Management
Jira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Management.
Manage your assets and configuration items with Assets
Learn how to connect, track and manage the items that matter to your team with Assets for Jira Service Management.
Moving to Jira Service Management Cloud
Resources to help you plan and set up a successful move to cloud.
Use forms in Jira Service Management
Learn how to use forms to gather more information from your customers and team.
Atlassian Intelligence features in Jira Service Management
Learn how to use Atlassian Intelligence features in Jira Service Management to streamline your work.
Automate customer support with the virtual service agent
Use Jira Service Management's virtual service agent to automate your customer support and save your agents hours every day.
Search for issues in Jira
Search for issues, navigate to your work, use advanced search, and work with your search results.
Connect, cleanse, reconcile data with Assets Data Manager
Get to know Assets Data Manager and how it can help ensure your data is complete, current, and correct.
Manage your work with views
Use a board and calendar to visualise, schedule, and manage your work in the way that works best for you and your team
Products
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Documentation
Resources
Update your customer on your progress
You can update your customer on the progress you’ve made on their request by adding a comment.
To add a comment to a request:
From your service project, go to Queues.
In the sidebar, select Assigned to me.
Select a request to add a comment to.
Select Reply to customer.
Enter your comment and press Save.
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- Assign yourself to a customer's request
Update your customer on your progress
- Resolve a customer's request
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