Track work items created as part of a journey
Journeys provide a view of all the work that needs to happen to complete a specific process, and the relationships between all that work across specific teams and projects.
Once a journey type is triggered, a work item will be created. This will be based on what request type you selected as the journey parent, and will become your source of truth where all other work items will be linked. This includes all work items created in other projects.
To make it easier to keep track of work items created from a journey type you can create a queue. These will only show work items in your project, not any work items linked to journeys in other project. You can also search for the Journey type filter available in any queue under More filters.
Create a journey queue
Next to Queues in your project, select More actions (•••), then Queue settings.
Select Create queue.
Enter a name for your queue.
In the Filter by section, select any filters you wish to apply in the Basic tab. Then select the JQL tab to enter a JQL statement with the relevant journey JQL syntax.
If required, select an order from the Order by drop-down menu.
From the Columns section, update columns by dragging and dropping to the required location. This is the order the columns appear in your queue.
Select Create.
Was this helpful?