Work on customer requests
Learn who can participate on a request, and see how to create requests for customers who aren't in your service project.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Help customers as a service project agent
Manage your incoming requests with queues
Find out about sorting and assigning requests and how to update workflow status.
Write and share effective knowledge base articles
A knowledge base is a collection of articles that help your team and customers find the answers they need faster.
View service level agreements (SLAs)
Learn how to see SLAs in Jira Service Management so you can be proactive instead of reactive.
About the work item view in Jira Service Management
Find out more about the work item view and how to track, manage, and resolve work items effectively.
Use the issue view in team-managed service projects
Learn how to resolve customer requests using the issue view in team-managed service projects.
Use the work item view in company-managed service projects
Find out how to use the work item view to resolve customer requests.