Receive and manage requests in Slack or Microsoft Teams

Chat brings your service projects directly to either Slack or Microsoft Teams. When people ask for help in chat, your agents can create issues, respond, close requests, and more — all without leaving Slack or Teams.

What is chat?
Learn about connecting your service project with Slack.
Set up chat in Slack
Connect your Jira Service Management service project with Slack to turn messages into issues.
Create issues in Slack
Discover all the ways to create issues from Slack messages.
Work on issues in Slack
Explore how to add comments, approve requests, assign issues to yourself, change the status of an issue, and view details in Slack.
Manage chat settings for Slack
Customize your chat settings to approve requests, enable automatic issue creation and private updates, and hide request types.
Set up chat in Microsoft Teams
Connect your service project with Microsoft Teams to turn messages into issues.
Create issues in Microsoft Teams
Learn how to turn support requests received in Microsoft Teams into issues in Jira Service Management.
Work on issues in Microsoft Teams
Understand the different ways you can work on requests directly from Teams.
Manage chat settings for Microsoft Teams
Customize your chat settings to hide request types in Microsoft Teams.

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