Add contact methods
Learn how to add and manage contact methods in Jira Service Management for effective alert notifications via email, SMS, and voice calls.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Receive alert notifications
Add notification forwarding rules
Forward your alert notifications to members of your team to cover for you when you're not available.
Add notification rules
Customize how you receive alerts in Jira Service Management by setting up personalized notification rules based on alert content and time.
Alert notification sounds used in Jira mobile app
Find out about alert notification sounds used in the Jira mobile app.
Alert notifications
Learn to use Jira Service Management for critical alert notifications, ensuring your operations team never misses important updates.
Get your first alert notification
Configure your notification settings and receive a test notification with a manually sent alert.
Set up notification preferences
Customize your Jira Service Management notification settings for email, SMS, and push notifications for alerts.
Set up role-based notifications
A role-based notification is an easy way to create a shared notification for a targeted set of users.
Set up SMS and voice notifications
Get a voice call or SMS from Jira Service Management to take action on an alert, learn start and end times of your on-call times and view vCards.
The alert notification flow
Explore the alert notification flow, understanding how alerts are created, escalated, and notified for efficient operational response.
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