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Jira Service Management

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Help customers as a service project agent

Manage your incoming requests with queues

Queues can be used by agents to manage incoming requests in your service project. Learn how admins triage customer requests for agents with queues.

Star your favourite queues
Learn how to star your favourite queues for quick access.
Sort requests within a queue
Requests in your service project can be sorted to your preferred order.
Assign requests from your queue
Requests can be assigned to an agent from within a queue.
Update workflow status from your queue
A workflow status can be updated in a queue.
Add comments to multiple requests at the same time
Learn how to add comments to multiple requests all at once from your queues
Assign multiple issues at the same time
Learn how to assign multiple issues at once from your queues
Delete multiple requests at the same time
Learn how delete multiple requests at once from your queues
Transition and approve multiple requests at once
Learn how to use bulk actions to transition and approve requests from your queues.
Update the request types of issues using Atlassian Intelligence
Save time when triaging issues in your queue by letting Atlassian Intelligence suggest new request types for multiple issues.

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