Escalate an issue to developers
Read how to create a developer escalation for an issue in Jira Service Management.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Manage your developer escalations
Set up developer escalations
Read how to setup developer escalations in Jira Service Management.
Viewing developer escalations
Read how developers can view and comment on escalation issues created by teams supporting external customers.
What are developer escalations?
Read what are developer escalations and how you can use them to improve collaboration between customer service agents and developers.
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