Manage your bill for Extra objects for Assets

Assets is Jira Service Management’s native asset and configuration management tool for Premium and Enterprise plans. It gives teams a flexible and dynamic way to track all kinds of assets and configuration items (CIs), enabling teams to easily link them to service requests, incidents, problems, changes, and workloads. Read more about Assets.

Extra objects is an add-on for Assets that enables you to store more objects on your site, beyond the 50,000 objects that are included for free with your base plan.

How are you billed?

Your Extra objects bill is based on the feature's usage. It will show the number of objects you’re paying for.

For monthly subscriptions, we offer per-object pricing. When objects are added to Assets, they’re automatically counted towards billing . We’ll charge the card on file each month for the number of objects currently stored on your site beyond the 50,000 object allowance included with your plan.

Annual subscriptions are based on distinct tiers.

How much does it cost?

To get an idea of the base cost per extra object, see the Assets row on our pricing page.

View your bill estimate

To view your bill estimate:

1. Go to admin.atlassian.com and select Billing.

2. Find Jira Service Management in the list and select Manage.

3. On the Subscriptions details page, select the Add-ons tab.

4. View the number extra objects and bill estimate.

The Extra objects add-on is connected to your Jira Service Management subscription, so it will use the same billing date and cycle.

Subscribe to Extra objects

 To get extra Assets objects for your site, first you’ll need to subscribe to the Extra objects add-on (you’ll need billing admin permissions):

• Go to admin.atlassian.com and select Billing.

• Find Jira Service Management in the list and select Manage.

• On the Subscriptions details page, select the Add-ons tab.

• If you haven’t subscribed to an add-on before, select Explore add-ons.

  • Otherwise, select Get add-on under the Extra objects card.

• Follow the steps to subscribe to Extra objects.

• If you pay monthly, you can then select Increase usage limit and follow the steps to raise your limit.

• If you pay annually, you can pre-purchase your extra objects as tiers - the amount you purchase will become your limit.

Change the number of extra objects you’re paying for

There are two ways you can change the number of objects that count towards your Extra objects for Assets bill. You can:

• Optimize your Assets schemas to make the most of your objects.

• Delete objects you no longer need.

Cancel your subscription

When you unsubscribe from the Extra objects add-on:

• You won’t be able create or import new objects until your current usage is lower than the base allowance.

• There is no effect on your Atlassian cloud product subscriptions, which continue as previously. For information about cancelling your product subscriptions, see Cancel your site subscription.

• If you resubscribe in the future, the price may be different from what you are paying today.

To cancel Extra objects for Assets:

1. Go to admin.atlassian.com and select Billing.

2. Find Jira Service Management in the list and select Manage.

3. On the Subscriptions details page, select the Add-ons tab then select Extra objects.

4. Select more actions > Cancel subscription, then review and confirm your cancellation.

Once your subscription is canceled, it will appear in the Inactive tab of the Subscriptions page.

When you cancel your subscription, it’s deactivated for 60 days after the end your current subscription period. What happens when you cancel a subscription.