Cancel your site subscription

We’re currently rolling out changes that affect the content on this page. From your organization at, if the Users list and Groups list are under the Directory tab, you have the improved user management experience. We’ll note changes for the improved experience in the content below.

A diagram of an new view that shows a new Directory tab instead of Users and Groups

To cancel your site evaluation or subscription, follow one of the procedures below:

If you're already logged in to your Cloud site:

  1. Choose  > Site administration, then choose Billing under Subscriptions & Billing

  2. Choose Manage subscriptions.

  3. Choose Cancel subscription for the one you want to cancel and follow the prompts on the screen.

Note this different way to cancel subscriptions if you have the improved user management experience:

  1. Go to Select your organization if you have more than one.

  2. Select Billing, then for the product you want to view, select Manage subscriptions.

  3. Select Cancel subscriptions and follow the prompts on the screen to cancel subscription for the entire site. If you wish to cancel subscription for a single product instead, select the 3 dot icon in the product card, and then select Delete.

If you're not logged in to your Cloud site:

  1. Log in to (you'll arrive on the Licenses page by default).

  2. Select the '+' sign of your site subscription (the account management pane will display).

  3. Select the Cancel Subscription link to request cancellation of your account.

If you'd like a backup of the data in your site, see Import and export data.

Impact on your bill

For most plans, your subscription will be terminated at the end of the current billing cycle and your credit card won't be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

If you have an Enterprise plan, this change will not affect your Enterprise bill, but may affect your Atlassian Access bill. Any users that no longer have access to any product instances in your Enterprise plan, but have access to other products, may now count towards your Atlassian Access bill. If you don’t need to apply Atlassian Access security settings to these users, you can add them to a nonbillable authentication policy. Learn more about authentication policies

Recover a site that's been canceled 

Once your site has been deactivated (i.e. your site has been taken offline), you have two weeks to pay your outstanding quote or contact Atlassian to have the site restored before your data will be permanently deleted.

Cancel Atlassian Access

For details about how to cancel just your Atlassian Access subscription, and not your site subscription, see Unsubscribe from Atlassian Access.



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