Cancel your site subscription

Which user management experience do you have?

To check, go to your organization at and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management

We’ll note these changes in the support documentation below.



As a site admin or organization admin, Users is found under Product site.

Original user management png

As an organization admin, Users is found under Directory tab.

Centralized user management png


To cancel your site evaluation or subscription, follow one of the procedures below.

This procedure is different depending on your user management experience.

If you're already logged in to your Cloud site for original management experience:

  1. Choose  > Site administration, then choose Billing under Subscriptions & Billing

  2. Choose Manage subscriptions.

  3. Choose Cancel subscription for the one you want to cancel and follow the prompts on the screen.

If you're already logged in to your Cloud site for centralized management experience:

  1. Go to Select your organization if you have more than one.

  2. Select Billing, then for the product you want to view, select Manage subscriptions.

  3. Select Cancel subscriptions and follow the prompts on the screen to cancel subscription for the entire site. If you wish to cancel subscription for a single product instead, select the 3 dot icon in the product card, and then select Delete.

If you're not logged in to your Cloud site:

  1. Log in to (you'll arrive on the Licenses page by default).

  2. Select the '+' sign of your site subscription (the account management pane will display).

  3. Select the Cancel Subscription link to request cancellation of your account.

If you'd like a backup of the data in your site, see Import and export data.

If you have an Enterprise plan, the way you cancel your subscription will be a little different. For help with this, email us at

Impact on your bill

For most plans, your subscription will be terminated at the end of the current billing cycle and your credit card won't be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

If you have an Enterprise plan, this change will not affect your Enterprise bill, but may affect your Atlassian Access bill. Any users that no longer have access to any product instances in your Enterprise plan, but have access to other products, may now count towards your Atlassian Access bill. If you don’t need to apply Atlassian Access security settings to these users, you can add them to a nonbillable authentication policy. Learn more about authentication policies

Recover a site that's been canceled 

Once your site has been deactivated (i.e. your site has been taken offline), you have two weeks to pay your outstanding quote or contact Atlassian to have the site restored before your data will be permanently deleted.

Cancel Atlassian Access

For details about how to cancel just your Atlassian Access subscription, and not your site subscription, see Unsubscribe from Atlassian Access.


Additional Help