Manage knowledge base permissions

Before you begin, you need to have:

• Jira site administrator permissions

• Knowledge base activated on your Jira Service Management site

Knowledge base permissions allow Jira admins to control who can view and read articles in knowledge base spaces on their site.

Depending on the knowledge base permissions set by a Jira admin, project admins can manage project-level settings for linked knowledge base spaces.

If you’re a project admin, read how to manage knowledge base settings at a project level.

Configure knowledge base permissions

To manage knowledge base permissions for a linked Confluence site, you must have Jira site admin and Confluence cloud admin permissions.

You will get read-only access to these permissions if you only have Jira site admin permissions. To modify knowledge base permissions in Jira Service Management at the site level, you may reach out to the Confluence Cloud admins.

To configure knowledge base permissions, select Settings and then Products.

1. Under Jira Service Management, select Knowledge base permissions.

2. Choose your desired settings:
   
   All logged-in users - Turn on this option if you want project admins to make articles visible only to logged-in users of service projects on your site or help center.
   
   Anyone - Turn on this option if you want project admins to have the flexibility of making articles in a space publicly accessible.

When you make your content available to anyone, it means anyone on the internet. This permission can’t accommodate sharing with some anonymous people and not others. It’s all or nothing.

Content shared with anonymous users will show up in Google searches.

How knowledge base permissions impact project-level knowledge base settings

• If the access to both logged-in users and anyone is turned off, project admins can only allow Confluence users to view articles in linked spaces.

• If access is given to logged-in users only at the site level, project admins can choose to allow Confluence users or logged-in users to view articles in linked spaces.

• If access is given to both logged-in users and anyone at the site level, project admins can allow anyone, logged-in users, or Confluence users to view articles in linked spaces.