Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Integrate with UptimeProject
If you’re a customer who shifted your operations from Opsgenie to Jira Service Management, adding new instances of this integration isn’t possible in Jira Service Management. You can only edit the integrations that originally shifted from Opsgenie.
What does Jira Service Management offer UptimeProject users?
Use Jira Service Management's UptimeProject Integration to forward UptimeProject incidents to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
Functionality of the integration
When an error (incident) is captured in UptimeProject, an alert is created in Jira Service Management.
Edit UptimeProject integration in Jira Service Management
To edit a UptimeProject integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations.
Search for your UptimeProject integration.
Edit the integration settings and rules as necessary.
Configure the integration in UptimeProject
Use the instructions in this section if applicable.
In UptimeProject, go to "My Account" from your project's page.
Select Add Notification Channel.
3. Select Opsgenie.
4. Populate the API Key field with the integration API Key copied previously while saving the integration.
5. Click Add Notification Channel.
6. Select the Opsgenie notification channel so that alerts are directed properly.
7. Alert properties are configured from UptimeProject Integration / Advanced Settings page.
8. All set! Now manage your UptimeProject alerts at Jira Service Management and leverage its full alerting functionality.
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